AI call translation for multilingual contact centres.
Add real-time, two-way phone translation to your existing contact centre. Customers and agents each speak naturally across 30+ languages without replacing your PBX, carrier, CRM, or support team.
Operations workspaceLive
Live voice translation
ActiveAI call translation for multilingual contact centres.
Recent activityServe new markets with the team you already have.
Complete
Human agent control
EnabledApplies to live workflows
MonitoredAudit-ready controls
Operational outcome
Serve new markets with the team you already have.
Kallglot fits around your existing customer operations, telephony, and systems of record. Start with one workflow and expand without rebuilding the stack.
Two-way voice translation
Configured for your markets, languages, routing rules, and governance requirements.
Automatic language detection
Configured for your markets, languages, routing rules, and governance requirements.
Translated transcripts
Configured for your markets, languages, routing rules, and governance requirements.
Human agent control
Configured for your markets, languages, routing rules, and governance requirements.
Implementation guide
Make every customer call multilingual without rebuilding your operation.
Kallglot sits in the live media path, translates both sides of the conversation, and returns the translated audio to each participant. Your agents keep their working language, customers keep theirs, and your existing telephony and CRM remain in place.
Connect the voice path
Use managed numbers, your Twilio or Telnyx account, or a SIP bridge to the PBX and contact-centre platform you already operate.
Configure languages and controls
Choose supported language pairs, routing rules, escalation paths, recording, retention, and the processing region required by your organisation.
Prove quality on a real queue
Pilot one customer journey and measure translation latency, agent handling time, containment, transcript quality, and successful CRM follow-up.
What your implementation team should validate
- Audio routing and failover for inbound and outbound calls
- Translation quality for your terminology, accents, and language pairs
- Agent controls, human escalation, and customer disclosure
- Recording, transcript, retention, and regional data requirements
- CRM and ticket updates after each multilingual conversation
Buyer questions
AI call translation questions
What is AI call translation software?
AI call translation software listens to a live phone conversation, transcribes and translates each speaker, and plays translated speech to the other participant. Kallglot applies this to customer operations while retaining transcripts, controls, routing, and system integrations.
Do we need to replace our contact-centre platform or PBX?
No. Kallglot can connect through Twilio, Telnyx, managed numbers, or SIP/PBX integration, so the existing phone system can remain at the edge.
Can human agents remain in control of the call?
Yes. Agents continue handling the conversation in their working language and can use existing transfer, escalation, and follow-up workflows.
How should we evaluate translation quality?
Start with a representative queue and measure latency, terminology accuracy, code-switching, accent handling, task completion, escalations, and transcript quality across the language pairs that matter to your customers.
Can translated calls update Salesforce or Zendesk?
Yes. Kallglot can retain translated call context and send call outcomes, transcripts, notes, and follow-up work into connected CRM and support systems.
Start with proof
See this workflow using your customer journey.
We will map the call flow, language coverage, integrations, and success measures with your team.