Launch new language coverage faster
Start with one queue or client programme, validate the required language pairs, then expand across inbound, outbound and overflow workflows.
BPO & Call Centers
Call center translation that expands language coverage without rebuilding teams.
Kallglot helps BPOs and contact centers handle inbound, outbound, overflow, and AI-agent calls in 30+ languages with existing agents.
30+
languages
AI
voice agent
EU
hosted workflows
The problem
BPOs win and lose contracts on coverage, speed, and cost. When a client needs new languages, hiring and scheduling multilingual agents slows launches and squeezes margins.
What changes with Kallglot
Agents and customers each speak their own language while Kallglot translates both ways, with AI voice agents available for overflow, after-hours, and routine call handling.
Capabilities
Built for BPO and contact center teams
Add 30+ language coverage across inbound and outbound queues
AI agent handles overflow, after-hours calls, and repetitive enquiries
Live translation lets existing agents support more markets
BPO implementation guide
Add multilingual capacity without duplicating every queue.
Use Kallglot as a multilingual operations layer across human-agent and AI-assisted queues. Existing agents keep their working language while customers speak naturally, helping BPOs launch contracts and markets without waiting for a complete multilingual hiring cycle.
Protect service quality and margins
Keep experienced agents on the account, measure translation quality and handling time, and use transcripts for coaching and client reporting.
Preserve the operating stack
Retain the current PBX, SIP platform, Twilio or Telnyx setup, CRM, ticketing tools and workforce workflows.
What a paid pilot should measure
- Customer task completion and escalation rate by language
- Translation latency, terminology accuracy and transcript quality
- Average handling time and after-call work
- Agent adoption, QA findings and client reporting
- Cost per multilingual interaction compared with staffing alternatives
Buyer questions
Multilingual contact centre questions
Can existing agents support customers in languages they do not speak?
Yes. Agents work in their preferred language while Kallglot translates both sides of the live conversation and retains translated context for follow-up.
Does Kallglot replace our contact-centre platform?
No. It can connect to the telephony and customer systems already in place, including PBX/SIP environments, Twilio, Telnyx, Salesforce and Zendesk workflows.
Can we begin with one client or queue?
Yes. A focused queue is the recommended pilot boundary because it gives clear baselines for quality, handling time, escalation and commercial impact.
How does this reduce multilingual hiring pressure?
Kallglot expands the language coverage of the team already assigned to the operation. Specialist multilingual staff can remain focused on the interactions where human language expertise is most valuable.
What should a BPO report to its client?
Report demand by language, completion and escalation rates, handling time, QA findings, transcript quality and the operational cost of each multilingual workflow.
Ready when you are